Cancellation, Return & Refund Policy
Welcome to RMSDeals.com. This policy outlines the rules regarding order cancellations, returns, replacements, and refunds. Please read these carefully before placing an order.
Assistance: If you encounter any issues with an order, please contact us at dealsrms@gmail.com or +91 7027727270.
- Order Cancellation:
If you wish to cancel an order, please contact us before it has been shipped. Cancellation requests will be processed based on the current status of the order.
If a cancellation request is made before shipment, we will make every effort to stop the dispatch.
Cancellations may not always be possible once an order has been shipped.
For Cash on Delivery (COD) orders, confirmation from our team may be required to finalize the cancellation.
- Eligibility for Returns:
If you receive an incorrect, damaged, or defective product, or a product that differs from what you ordered, please contact us as soon as possible after delivery. We will investigate the matter and provide an appropriate resolution.
For reasons of hygiene and product safety, items that have been opened, used, or have a broken seal generally cannot be accepted for return—unless otherwise required by applicable law, or in cases where a defect or damage to the product is confirmed.
3. Damaged or Incorrect Products:
If your parcel arrives damaged or you receive the wrong product, please:
Take clear photographs of the package and the product.
Have your order number and a description of the issue ready.
Reach out to us via email or phone within 48 hours of delivery.
The 48-hour notification window is intended to facilitate the investigation process; it does not limit your statutory rights.
4. Replacements:
Once an incorrect or damaged product is verified, we may offer a replacement or another suitable resolution, depending on product availability and the specifics of the case. If a replacement is unavailable, we will provide an alternative solution, which may include a refund.
5. Refund Process:
Once a refund is approved, the amount will be credited back to the original payment method, where applicable. The processing time and the duration it takes for the funds to appear in your account may vary depending on the bank, payment gateway, or payment service provider.
If you do not receive the refund within the expected timeframe, please contact us and provide your order number.
6. COD (Cash on Delivery) Orders:
The refund process for COD orders may vary based on the specific circumstances. If a refund is approved, we will collect the necessary details through a secure channel and inform you about the appropriate refund method.
7. Information Required for Returns:
Order number
Name and mobile number associated with the order
Description of the issue
Photographs of the product and its packaging (where necessary)
Please do not return the product until you have received confirmation and instructions from us. Responsibility for return shipping costs will be determined based on the specific case and applicable policies.
8. Non-Returnable Situations:
Returns may not be accepted if the product has been damaged due to customer error, used, or if the seal/packaging has been opened without authorization. This policy is subject to applicable consumer protection laws and does not invalidate legitimate claims regarding incorrect, defective, or damaged products.
9. Contact Us
For assistance regarding cancellations, returns, or refunds:
Website: RMSDeals.com
Email: dealsrms@gmail.com
Phone: +91 7027727270
WhatsApp: Contact us via WhatsApp